ETC provides a unique offering with delicious breakfasts and lunches, rich coffee and an extensive choice of wines, beers and spirits. In February to March each year, ETC becomes a focal venue with Adelaide’s Fringe Festival and Garden of Unearthly Delights across the road in Rymill Park.
But when owners Sam Izzo and Joel Bueti first took over the business in late 2015, they inherited an antiquated POS system that was very slow and cumbersome. There were long queues of customers waiting to place orders – frustrating for patrons and a restriction of access and movement for staff. “With the Adelaide Fringe Festival approaching, where we could jump from 200 customers a day to upward of 700, the system was simply unworkable,” explains Sam. “We had to have a system that enabled us to provide full service, including taking orders at the table”.
To top it off, the incumbent POS system provided virtually no reporting, leaving Sam and Joel to run their business ‘blind’.
“We made a decision to upgrade to a professional POS system and looked at the market. I heard about Redcat by word of mouth from a relative in Mt Gambier who was using it and who was very happy with the system. One of our wine reps said he had seen Redcat in a number of his clients’ restaurants, so we spoke with them and they provided very positive assessments of the product”, he said. “When we examined all the options, Redcat provided us with an excellent range of functionality, and a proven track record to support their products.”