Nando’s wanted to enhance its connection and engagement with customers, generating and retaining a loyal customer base through a rich-function integrated loyalty system. But with four different POS solutions being used across their portfolio of restaurants, integration was going to be hugely costly and require considerable compromise. They therefore decided that the first step would be to convert all the restaurants to a single POS solution, in one of the largest POS rollouts the Australian Quick Service Restaurant industry had seen.
Having looked at the market, Nando’s chose Redcat, because of its POS, Data Management and integrated Loyalty solutions, along with its strong local presence, flexibility and project management capability. Importantly, the cost to convert all existing restaurants to a single POS and implement the Loyalty solution was significantly less than Nando’s expected.
Nando’s undertook a successful trial phase across 30 Restaurants in WA, from which they recognised immediate increases in revenue and profitability, confirming the decision to roll out to all stores.