Without exception, the kitchen can make or break any restaurant or café. Not only will the quality of food bring customers back, it is also the prompt delivery of orders that adds to the customer experience. Hospitality is highly competitive, often running on very slim margins, making it vital that kitchen processes are highly efficient, inventory is tightly controlled, and staff costs minimised.
Creating customer loyalty and repeat visits means serving great food and providing great service. Wait staff and kitchen staff are crucial to creating a positive customer experience. The right kitchen management system will keep your front of house and kitchen organised and running smoothly, with the entire process streamlined.
Polygon paperless kitchen helps increase order accuracy and drive efficiency by sending orders directly from the POS ordering terminal to the kitchen. Wait staff can move straight from one order to the next and kitchen staff have immediate access to the order information.
Paperless kitchen speeds up multi-stage production, passing orders from one station to the next and, if you have more than one station completing the same process, it’s even smart enough to automatically balance the load of orders between stations. You can eliminate reliance on slips of paper, ensuring that the correct people see the correct order at the correct time, without mistakes. It enables timely delivery of orders, enhancing customer experience and allowing you to turnaround tables more promptly.
Kitchens can be a chaotic place with orders being shouted and instructions barked. Polygon’s KMS helps to create a calmer, less stressful environment. With more efficient kitchen processes you ensure that staff are always fully occupied and that you only pay for staff that are necessary to maintain your high service standards.