Managing a hospitality venue means managing a range of varied operations - Suppliers, Inventory, Staff, Customers, Kitchen. It would be impossible to do well without having accurate, accessible, real-time information to hand to give you instant visibility of all areas of your business to support decision-making.
There is a mountain of information generated by a hospitality business, so Business Intelligence (BI) tools are used to single out the exceptions and trends that create actionable information. A Dashboard summarises important information for an at-a-glance health check, and allows ‘drill down’ to more detail when there are exceptions and trends that need to be investigated further.
A Dashboard must be easy to use, meaning it is graphic - humans interact best with colourful, meaningful information – concise and intuitive. It must highlight two key things: trends and exceptions. Trends includes takings for the day (live) and the number of patrons. Exceptions might include no-sales, deleted entries, and coupons redeemed. A Dashboard should also be customisable, able to be moulded to fit each business’ individual requirements. It should ideally be built into your POS management system and pull together information about everything from Front of House to Back of House, Loyalty, Labour, and Inventory.
Polygon’s Dashboard Cloud Reporting provides you with critical information right at your fingertips in real-time. It offers an easy to read single screen analysis of all the information you need to run your business. It allows you to build tailored reports to suit your business, and access them from a PC, tablet or smartphone for information on the go. You can provide online reports to your staff without them having to access the back of house system and multi-site operations can build individual reports for each venue, with a consolidated view for head office.