Queensland Rail

Queensland Rail



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Queensland Rail is Queensland’s number one public transport service provider, carrying more than 55 million passengers a year and connecting people and destinations throughout the state.

These services include Spirit of Queensland from Brisbane to Cairns, Spirit of the Outback from Brisbane to Longreach, The Westlander from Brisbane to Charleville, The Inlander from Townsville to Mt Isa, The Bundaberg and Rockhampton Tilt Train Services and the Kuranda Scenic Railway from Cairns to Kuranda.

Some of these services take up to 30 hours, so catering is an integral part of the journey – from breakfast, lunch and dinner full meals, to light snacks and beverages, to a trolley service. With a food operation on this scale, Queensland Rail knew that it was vital to their profitability to ensure that they had full visibility and control. They needed to ensure that wastage was minimised; to determine demand for menu items; to manage inventory and oversee the performance of their food and beverage staff. 

They also knew that to do this, they would need to move away from their existing POS system – it only allowed them to access crucial data when the train came back to Brisbane, and with some trains away for four days at a time, the information was not immediate enough to be useful.
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Request a free demo, or ring us on 1300 4 REDCAT, to explore how Redcat Polygon can help your business.
The Redcat system is meeting all our expectations We have been able to fine tune our food and beverage offering and certainly reduce wastage.
They decided on a completely new system, rather than simply upgrading what they had, and to use it as an opportunity to overhaul their business processes at the same time. As Luke Finter, Queensland Rail Manager for On Board Product Strategy, explains, they had a wide-ranging set of requirements: 

“In particular, we were looking for a proven solution that could meet our reporting needs” explains Luke. “We were also looking for hardware that could withstand the vibration and constant movement of train travel. We wanted a system that could give real time information and the ability to conduct transactions from our food trolleys at the customers seat.”

Luke describes the Queensland Rail’s approach to the market: “We looked at a number of solutions both locally and offshore. After a lengthy evaluation process, we found that Redcat was by far the best fit for our needs. They had successfully implemented their solution with V/Line in Victoria, with on-board hardware that included tablets for the food trolleys”, he said. “In addition, we loved the fact that they are Australian owned and operated and can give us 24/7 support with a remote access facility to quickly resolve any issues”.

“The system is operational on eight lines and is meeting all our expectations. We have been able to fine tune our food and beverage offering and certainly reduce wastage”. Queensland Rail are delighted they have Redcat on board. 
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Telephone 1300 4 REDCAT (1300 473 322)
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