They decided on a completely new system, rather than simply upgrading what they had, and to use it as an opportunity to overhaul their business processes at the same time. As Luke Finter, Queensland Rail Manager for On Board Product Strategy, explains, they had a wide-ranging set of requirements:
“In particular, we were looking for a proven solution that could meet our reporting needs” explains Luke. “We were also looking for hardware that could withstand the vibration and constant movement of train travel. We wanted a system that could give real time information and the ability to conduct transactions from our food trolleys at the customers seat.”
Luke describes the Queensland Rail’s approach to the market: “We looked at a number of solutions both locally and offshore. After a lengthy evaluation process, we found that Redcat was by far the best fit for our needs. They had successfully implemented their solution with V/Line in Victoria, with on-board hardware that included tablets for the food trolleys”, he said. “In addition, we loved the fact that they are Australian owned and operated and can give us 24/7 support with a remote access facility to quickly resolve any issues”.
“The system is operational on eight lines and is meeting all our expectations. We have been able to fine tune our food and beverage offering and certainly reduce wastage”. Queensland Rail are delighted they have Redcat on board.