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From the kitchen

By Lawrence Pelletier 05 Sep, 2017

Since its release in September 2015, more and more of Australia’s leading restaurants have either upgraded to, or switched to Redcat Polygon.

One of Melbourne’s most popular restaurants, Maha has recently upgraded to Redcat Polygon. According to award winning chef and owner of Maha, Shane Delia   “Redcat Polygon is vital to what we do here at Maha. We rely on all the numbers. We need to know what is happening with our business at any particular time so we can continue to perform at an optimum level. If we don’t know what is happening on the floor with our customers and at the backend we simply won’t be sustainable and won’t be able to compete.”

“What Redcat Polygon does to enhance the customer experience is that it gives us really quick reaction times to make sure we get food out as quickly as possible. From the moment someone orders their food it gets put into the system and immediately prints out in the kitchen and that then flows back into our accounting system. It’s a very seamless transition.”   he said

Redcat Polygon is a major upgrade providing users with all the benefits of a cloud solution, including reduced costs of IT infrastructure with no local servers, WAN’s or VPN’s and complete scalability to manage fluctuating requirements. In addition, users will benefit from increased flexibility of work practices and collaboration, enhanced security and backup processes.

In terms of functionality, Polygon has genuine real time management and reporting capabilities. In fact, it’s one of the very few POS products in the world that can deliver a real time profit and loss without integration to a third party application.

Redcat Polygon also includes impressive real time inventory control features that will reduce wastage and maintain optimum stock levels as well as real time labour and staff management tools to keep clients /users across all the important metrics of their business.

Redcat Polygon POS features improved security with different access levels and more flexible controls and an improved user experience and making it more intuitive and easier to find information. This also makes it far easier for new staff to learn the system. Improved functionality has also provided far more flexibility in reporting and enhanced data exports and communications.

Redcat Polygon will also dramatically simplify complex data integrations and provide a unified experience for managing API-led connectivity.

All of the key features that have made SmartSuite so popular are still there, however they have been enhanced to make it easier for users to access information. This includes SmartLoyalty and mobile apps that have become an integral part of any hospitality business today.

For further information on how Redcat Polygon can improve your efficiency, financial control and profitability call Redcat on 1300 473 322 or visit

By Lawrence Pelletier 05 Sep, 2017

Following a successful implementation on V/Line, Queensland Rail has implemented the Redcat Polygon POS System for its long haul country services.

Queensland Rail is Queensland’s number one service provider, carrying more than 55 million passengers a year and connecting people and destinations throughout the state.

These services include Spirit of Queensland from Brisbane to Cairns, Spirit of the Outback from Brisbane to Longreach, The Westlander from Brisbane to Charleville, The Inlander from Townsville to Mt Isa, The Bundaberg and Rockhampton Tilt Train Services and also the Kuranda Scenic Railway from Cairns
to Kuranda.

Some of these services take up to 30 hours, so catering is an integral part of the journey where they are often serving breakfast, lunch and dinner, as well as light snacks and beverages. On many of these services they also provide a trolley service where transactions take place at the travellers seat. With so much food being served, it was vital that Queensland Rail get real time data to ensure that wastage is minimised, determine the demand for all items on their menu and obviously to manage inventory. In addition, the Redcat POS reporting can assist in managing the performance of staff.

Previously, they had used a Quest till system that had restricted reporting where data could only be accessed when the trains returned to Brisbane. With trains often away from Brisbane for up to four days at a time delays in accessing data was causing issues.

In 2014, Queensland Rail embarked on a comprehensive tender process. They considered upgrading their existing system but felt it better to look at implementing a
totally new solution and adjusting their own business processes. Luke Finter, Queensland Rail Manager On Board Product Strategy, explained their requirements,   “In particular, we were looking for a proven solution that could meet our reporting needs. We were also looking for hardware that could withstand the vibration
and constant movement of train travel. We wanted a system that could give real time information and the ability to conduct transactions from our food trolleys at the customers seat.”

“We looked at a number of solutions both locally and offshore. After a lengthy evaluation process we found that Redcat was by far the best fit for out needs. They had successfully implemented their solution with V/Line in Victoria. They had worked out a hardware solution for V/Line in Victoria and they were able to facilitate the use of tablets for the food trolleys” , he said.   “In addition, they are Australian owned and are able to give us 24/7 support and with their remote access facility, they can quickly resolve any issues” .

“The system has been operational now for a few months on eight lines and is meeting all our expectations. In particular, we have been able to fine tune our food and beverage offering and certainly reduce wastage” , he said.

By Lawrence Pelletier 05 Sep, 2017

Redcat teamed up with catering giant Culinary Edge two years ago to deliver a fully integrated POS system that is still benefiting the multifaceted business today.

Culinary Edge has repeatedly been voted one of Sydney’s top 5 caterers by The Sydney Morning Herald, Sun Herald, Vogue Australia and Best of Sydney making it one of Sydney’s premier caterers. Priding themselves on innovation and excellence, they provide high quality service to many high profile events and clientele.

As a medium sized professional caterer, Culinary Edge offer catering and associated services to a broad range of functions from boardroom lunches, private dinners and cocktail parties, to large-scale dinners, product launches and special events.

Operating since 1995, the business has grown through word of mouth, maintaining a consistent and loyal clientele based on the quality of their food and service. “We believe that with catering, bigger is not always better, but rather a personal, hands on approach delivers quality and the ability to respond quickly to market trends,” explains Simon Fox, Director of Culinary Edge.

Culinary Edge has a number of high profile contracted venues including the Museum of Contemporary Art, Sydney Theatre and North Bondi Surf Lifesaving Club. In addition, the business owns and operates a fully equipped, 450 sqm state of the art commercial kitchen at Marrickville.

Redcat was engaged to provide a fully integrated POS system that would streamline the management of a business with so many components. Previously using separate systems for the financial and POS sides of the business, they recognised the need for a single operating system.

“The financial side of the management system was key to us. As we operate a number of sites, we needed to make sure the financial side of the management system could deal with multiple sites and their busy requirements,” Mr Fox said.

“We wanted a simple yet comprehensive program that was easy enough for us to use and gives us the reports and results a business of our size requires. No more endless cross referencing and reconciling.”

The centralised system provided a vast improvement in efficiency and profitability. “The POS terminal collection points for timesheet data led to fully integrated payroll which has probably been the biggest benefit to us, saving us time and money.”

Inventory management within one system across the entire business was another highly beneficial aspect. “It cuts down our need for double processing and data entry which results in more accurate analysis of stock movements.”

The implementation process was “very straight forward”, according to Mr Fox. “We received a thorough training program prior to the changeover, as well as training support once the system had been installed.”

“I have been happy to recommend Redcat to a number of other businesses on the basis that their system is easy to use, simple to operate and gives you the results you require,” Mr Fox said.

Leading into the busy festive season, Culinary Edge are pleased their fully integrated Redcat POS system will allow them to minimize time devoted to administration and concentrate on creating unforgettable catering events.

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