Support

Support



Contact numbers / support hours

Hours of Operation
9:00am to 5:00pm AEST business days.

Phone 1300 4 REDCAT (1300 473 322)

Email Support

Extended Hours
(Additional Support contract required)
5:00pm to 9:00am AET M-F, 24 hours weekends.
Access PIN provided upon purchase of Extended Hours support contract.

Phone 1300 4 REDCAT (1300 473 322)

Need a support contract? Please contact our sales team.

Downloads & Resources

Downloads

Redcat Product Updates (maintenance contract required)
SmartSuite Version 2017 – 28/06/2017
Requires 2010 release installed as per release notes. INCLUDES TAX SCALES EFFECTIVE 1 July 2017. 
Instructions for installing this upgrade can be downloaded herePlease note: Final Payroll for FY16/17 must be completed prior to installing this upgrade.
Polygon Installer Version 2017 – 28/06/2017
Includes Introduction of Working Holiday Makers tax table effective 1 January 2017. Instructions for installing this upgrade can be downloaded here
Polygon Tax Scales Update 1 July Compliance Update
This TAX SCALES IMPORT FILE includes tax scales effective from 01/07/2017 and requires at least 22/02/2017 version already installed. Final Payroll for FY16/17 must be completed prior to installation. Instructions for importing this file into the database can be downloaded here

Helpdesk Utilities
(Use Only Under Instruction From Redcat)
RCSINET Version 2010 Download
REDCAT HOST (POS) Version 2016 Download
REDCAT QUICKSUPPORT Version 2016 Download
REDCAT REMOTE HELP Version 2010 Download

Resources

Articles
Information is vital to run a successful hospitality business. Read More
Sue’s Smart Approach – Cash Security. Read More
Getting the most of your POS terminals using banners and prompts. Read More 
Training
Redcat will provide initial training at the time of installation and clear and comprehensive software documentation is included with all products.

Further training and refresher courses, both external and on-site, are available in all states according to your requirements and at affordable rates.

Please Contact Us for more information.

We’d love to hear from you.
Get in touch by email, phone or use the form and we’ll get back to you.
Telephone 1300 4 REDCAT (1300 473 322)
Point of Sale Systems. Hospitality Software. Accounting and Business Management Solutions.
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